Frequently Asked Questions

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Support checklist

Send faster context so we can resolve your question quickly.

For access issues
  • Confirm you’re logged in with the purchase email.
  • Attach a screenshot of the error message (if any).
  • Include your receipt/transaction ID if available.
For billing questions
  • State the date and amount of the charge.
  • Mention your country for tax/VAT clarifications.
  • Tell us whether you used Apple Pay / card / bank transfer.
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